Talk to us about your digital accessibility

For an initial project inquiry, the contact form on this page is best as we can capture key information in a structured way and prepare specifically for the initial conversation. For quick questions about accessibility topics or an ongoing project, calling +49 5123 9579000 is the fastest route. Technical detail questions about the audit report or remediation should be sent via email to mail@bfsg-experte.de so we can document the matter.

Describe your project in a few sentences. The more specific your information about website type, CMS or shop system used and desired project scope, the more targeted we can prepare for the initial conversation. You do not need to formulate finished requirements, a short description of your current situation and goals is sufficient.

Example: We operate an online shop on Shopware CE with approximately 5,000 products. Since the BFSG we need to ensure accessibility. We are looking for a provider to conduct a WCAG audit and support us with implementation. Based on such information we prepare the initial conversation specifically and can give you a realistic assessment already in the first call.

After receiving your inquiry via the contact form, email or phone, a clearly structured process follows. Within 24 hours on business days you receive a personal response from an accessibility expert, not an automated confirmation. In this first response we already provide a rough assessment of your needs and suggest a date for the free initial consultation. The initial consultation typically takes 30 minutes and takes place via video conference or phone. We clarify your current situation, your legal obligations and the next sensible steps.

In the initial conversation we first get an overview of your digital landscape: what websites, shops or web applications do you operate? What audiences do you address? What transaction functions do you offer online? Based on this information we provide an initial assessment of whether and to what extent you are affected by the BFSG. We then discuss possible next steps: is a full WCAG 2.2 audit sensible, or would a quick preliminary check suffice? Do you need remediation from us or should your internal team handle implementation? Are training courses for your team a sensible part of the project?

After the initial conversation you receive a non-binding proposal within three to five business days with clearly defined scope, transparent pricing and realistic timeline. We place great importance on avoiding hidden costs: the audit price is fixed, and remediation costs are calculated based on the audit report. Should you decide to work with us, we typically start the project within two to three weeks. For urgent requests we check whether an earlier project start is possible.

In our initial consultations we regularly encounter similar starting situations. The following scenarios describe typical concerns with which companies approach us. Perhaps you recognize your own situation.

Accessibility becomes more cost-efficient the earlier it is integrated into the process. Retroactive optimization is possible in most cases and significantly cheaper than a complete relaunch, but the cheapest option is always to consider accessibility from the start. If you are planning a new web presence, developing a new feature or undertaking a design refresh, contact us before development begins. This way we can include accessibility requirements directly in the specification and avoid costly rework.

Even if your web presence has existed for years and you have not yet implemented any accessibility measures, it is not too late. Market surveillance authorities will not check every company overnight, but the trend is clear: enforcement will increase, and class-action lawsuits by consumer protection associations are possible at any time. A proactive approach is therefore sensible not only legally but also economically: you avoid fines, improve the user experience for all customers and tap into the purchasing power of millions of people currently excluded by barriers. Our services are designed to adapt to your situation and budget.

The free initial conversation is most productive when you briefly consider the following points beforehand. Finished documents are not required, but a rough classification helps us conduct the conversation purposefully.

Collaboration in accessibility projects frequently requires access to protected areas of your website: login areas, customer accounts, admin backends and staging environments. We treat all access credentials and project information in strict confidence. On request we sign a non-disclosure agreement (NDA) before collaboration begins. All data is processed GDPR-compliantly and deleted after project completion on request. Audit reports and remediation documentation are transmitted exclusively to the contacts you designate.

Particularly important to us is the confidential handling of audit results. The audit report contains detailed information about your website's vulnerabilities that could be exploited in the wrong hands. We transmit audit reports exclusively encrypted and store them on protected systems. Our project data is hosted in German data centers and subject to European data protection law. These measures ensure your sensitive information is protected throughout the entire project process.

Many of our clients already work with a web agency or internal development team that maintains the website. In these cases smooth collaboration between us as accessibility experts and your existing team is crucial. We have extensive experience collaborating with external agencies and internal teams and adapt our process to the existing workflow.

Typically we deliver the audit report with detailed technical solution proposals that your development team or agency can implement directly. We are available for questions and can conduct code reviews of implemented solutions as needed. For complex remediation tasks we also offer pair-programming sessions where we work out the solution together with your developers. This cooperative approach ensures knowledge is transferred and your team can independently meet accessibility requirements long-term. For further details about our services visit our services page.

Accessibility projects require clear communication and reliable availability. During regular business hours (Monday to Friday, 9:00 to 17:00) we are reachable by phone, email and video conference. Inquiries via the contact form and email are answered within 24 hours on business days. For ongoing projects we offer a dedicated communication channel: whether Microsoft Teams, Slack or a shared project board, we adapt to your preferred working method.

For clients with ongoing monitoring contracts, extended response times apply as individually agreed. For critical findings that immediately affect your website's accessibility or legal compliance, we inform you immediately and prioritize remediation. This proactive communication ensures you as a company always know the current state of your accessibility and can react quickly when needed.

In a growing market of accessibility service providers, choosing the right partner is crucial. We differentiate through three core characteristics: first we combine deep web development experience (since 2014) with specialized accessibility knowledge so our remediation work is technically sound and maintainable long-term. Second we test with real screen readers (NVDA, JAWS, VoiceOver), not just automated tools that detect at most half of all barriers. Third we train your team so you can independently develop accessible solutions long-term rather than being permanently dependent on external providers.

Our experience from over 50+ accessibility projects across various industries gives us a broad foundation on which we make the right decisions for every project. We know the typical pitfalls and have proven approaches for the most common challenges. At the same time we individually adapt our approach to your technology, team structure and business goals. This combination of broad experience and individual adaptation is why our clients trust us as their long-term accessibility partner.